ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Do you ship internationally?
Seren will ship internationally. Customers from outside of the UK should request shipping quote. Applications for overseas shipping will recieve a payment request email which will iclude the shipping cost.
How long does shipping take?
Seren ships daily. We pride ourselve upon the speed of dispatch. We use Royal Mail and typical UK delivery is 3 days. If you need you order in a hurry, please contact us to arrange next day delivery. Overseas deliveries are typicaly 3-5 days from dispatch.
What forms of payments do you accept?
Seren currently uses Paypal as our primary payment method. You can pay by credit or debit card, even if you do not have a Paypal account.
Personal cheques are accepted but orders will only be shipped when the payment has cleared.
What is your returns policy?
Customers wishing to return an order should contact Seren to request their refund. Items should be returned it their original packaging in a 'new and unused' condition. Customers are responsible for the return postage costs. Refunds will be issued upon receipt of the goods. Please retain proof of postage for your returned item.
Still got questions? Contact us>